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General Virtual Assistance Services

"Save time & stay organized. We do things easier for you!"

-General Virtual Assistance Services by Cornerstone GVA Services-

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SERVICES

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Administrative Support

  • Organize and schedule meetings and appointments.

  • Maintain contact lists.

  • Produce and distribute correspondence memos, letters, faxes and forms.

  • Assist in the preparation of regularly scheduled reports.

  • Develop and maintain a filing system.

  • Order office supplies.

  • Book travel arrangements.

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Customer Support

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Managing a team of junior customer service representatives.

  • Ensure customer satisfaction and provide professional customer support.

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Social Media Management

  • Deliberate planning, strategy and goal setting

  • Development of brand awareness and online reputation

  • Content management (including website)

  • SEO (search engine optimization) and generation of inbound traffic

  • Cultivation of leads and sales

  • Reputation management

SERVICES
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ABOUT

My name is Ellen Tagle of Cornerstone GVA Services.

Extremely motivated and passionate in everything that I do. Strong interpersonal and communication skills. Know how to handle and deal with different kinds of people in different walks of life. Equally effective working independently and in cooperation with others.

I believe that in providing quality services to your clients you must do your job, do it right, do it the very best way you can. With my experience as an administrative assistant, my dedication and perseverance in my job has helped me in pouring out my very best on the tasks given to me by my employer. I also have an experience as an administrative clerk, data encoder, finance sergeant assistant in one of the small military units under the Philippine Army; an inbound/outbound call center agent in a Business Process Outsourcing company; and a secretary for a Security Manager in a mining company. I value attitude, hard-work and creativity. I believe that having the right attitude has a lot of influence when it comes to someone's work. Working under stressful situations has taught me that it's only about our attitude or perspective that we can truly focus on the tasks given to us. We may feel deflated at times but with the right mindset, focus and a keen attitude towards the job would anchors us in the best path. I'm very keen on details, organized and work with efficiency in all the tasks that I work on and will do. I am reliable and can work on my own with minimal supervision. I will report the project's progress and reply to your questions as much as needed.

I can also help you with an administrative task like Data Entry, Transcription, Email Management, Appointment and Calendar Management, Topic Research. I would be delighted to assist Business Success.

Please feel free to contact me! It'll be an honor to serve you!

ABOUT

2020

Year Established

PORTFOLIO

PORTFOLIO

MORE SERVICES

MORE SERVICES:

Data Entry

Transcription

  • Prepares source data for computer entry by compiling and sorting information.

  • Establishes entry priorities.

  • Processes customer and account source documents by reviewing data for deficiencies.

  • Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.

  • Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

  • Maintains data entry requirements by following data program techniques and procedures.

  • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.

  • Interpreting Audio Recordings

  • Reviewing Drafts

  • Identifying Inconsistencies

  • Submitting Work to Clients for Review

  • Following Confidentiality Guidelines

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  • Combines data from both systems when account information is incomplete.

  • Purges files to eliminate duplication of data.

  • Tests customer and account system changes and upgrades by inputting new data.

  • Secures information by completing data base backups.

  • Maintains operations by following policies and procedures and reporting needed changes.

  • Maintains customer confidence and protects operations by keeping information confidential.

  • Contributes to team effort by accomplishing related results as needed.

CONTACT

CONTACT

For any inquiries please call or email us:

+639-161-695076 | ellentagle1028@gmail.com

Our Address: 6 Guyabano St. North Signal Village, Taguig City, Philippines

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